Customer service

You should find your dealings with us to be prompt, efficient and friendly. Our aim is to provide you with a world class, professional and confidential service. If you have a complaint about any aspect of the service you have received our staff will be happy to help resolve your concerns. Please bring your concerns to our attention as soon as possible – the sooner we know about it the sooner that we can resolve it.

For further information or to make a complaint, please contact our Compliance Team:

Compliance Team – Mercantile Trust Limited
Office 2, 1st Floor, Building 2, Axis,
Rhodes Way,
Watford,
Hertfordshire,
WD24 4YW

Tel: 01923 280 434